Please note we have made changes to our Rabobank Internet Banking Terms and Conditions, find out more here.
7-Day Payments Processing
From Saturday 27 May 2023, we’ll begin processing incoming payments from other banks 7 days a week. This means you’ll start receiving payments on weekends and public holidays, rather than just on business days, as you do now. For more information and FAQs click here.
An important note about foreign exchange transactions and sanctions
Rabobank New Zealand is committed to ensuring we comply with all sanction regulations, this can include regulations both in New Zealand and overseas.
In order to ensure we meet these obligations, Rabobank undertakes due diligence on our customers, trade transactions and international payments. We are unable to process any transactions which are prohibited by sanctions either in New Zealand or overseas. This includes any transactions which pass through any overseas Rabobank Group entities involved in payments received into New Zealand and which may be subject to their own sanction laws.
If you are currently involved in trading with countries which have prohibitions in place (which include Iran, North Korea, Syria, Crimea and Sevastopol (region), and more recently Russia and Belarus), please get in touch either via our contact centre on 0800 500 933 or by contacting your Agribusiness Manager before conducting any foreign exchange transactions involving a Rabobank bank account. Failure to do so may result in payments being rejected and/or in some instances being frozen as a result of our sanction obligations.
Please note, the list of countries to which sanctions apply may change without notice.
Phone Scammers
New Zealanders are being targeted by phone scammers; this means you need to be careful when providing details over the phone. Don’t let anyone who calls you unexpectedly encourage you to install software to provide access to your devices. Never disclose your banking login details, PINs, card numbers, security codes or personal information. Visit our Security page to find out more.
Text Message Scams
Scammers are targeting New Zealanders by sending text messages posing as trusted organisations. If you are messaged unexpectedly from an organisation do not click on any links or reply, and instead check the company website or contact them directly. Never disclose your banking login details, PINs, security codes or personal information. Click here to find out more.
3DS with Second Factor Authentication
If you shop online
It’s your job to find the bargains. It’s our job to help make it safer when you’re shopping online with your Debit Mastercard®. We have introduced a quick and easy extra layer of security. It’s called Mastercard® Identity Check and helps us to make sure it definitely is you shopping online.
If you don't shop online
Want to shop online but want to know you’re safe? We hear you. We have introduced a quick and easy extra layer of security called Mastercard® Identity Check that helps us make sure it definitely is you shopping online with your Rabobank Debit Mastercard®.
How Mastercard® Identity Check helps keep you safer online
Online shopping certainly makes life easier. With just a few clicks, you can virtually have the world delivered to your door. And at Rabobank it’s our job to help keep you safer while you’re shopping online, and we want to know that the only person making purchases with your Mastercard® is you.
We’ve now introduced a quick and easy extra layer of security called Mastercard® Identity Check that helps us make sure it’s definitely you (and not someone pretending to be you with your card) online.
Here’s how it works
- When you make a purchase at some online retailers you may see an extra screen pop up while your payment is being processed. This could be because it’s a high-value purchase or one our systems have flagged may be unusual for you.
- We’ll instantly send you a One-Time Passcode via text message or email. That’s why it’s important we have your current contact details.
- When you enter this One-Time Passcode your transaction can be completed. It’s quick, easy and it won’t slow you down. It just helps keep you safe.
Are your contact details up-to-date?
Please make sure the mobile phone number and email address we have for you are correct. If we can’t send the One-Time Passcode to you, the purchase can’t be completed. You can update your details by logging in to Rabobank Internet Banking and clicking on ‘Services and Settings’ and then ‘My Profile’. Alternatively, please call us on 0800 500 933.
Click here to download the updated Debit Mastercard® Conditions of Use.
To find out more, please refer to our Debit Mastercard® Frequently Asked Questions.
Internet Banking Upgrade
From Internet and mobile banking has a fresh, new look.
- For mobile banking - Delete your existing app, and download the new Rabobank NZ app from the App store or Google Play.
- Have your RSA token handy to register the new app for first time use.
- For desktop internet banking - You will need to access your desktop internet banking through the Rabobank.co.nz website. The old URL for the login page will no longer work.
Important Security Notice
The protection of your finances is important to us and that’s why we continue to enhance our security using upgraded technology.
If you have any further questions regarding internet banking security please refer to our FAQ’s.
Cyber crime is a serious problem that affects both personal and business clients, you should take immediate precautions to ensure your Rabobank account is secure. Below are some tips on how you can protect yourself online:
- Check your account details on a regular basis. If you notice any unexpected activity either on your account or your computer, contact us immediately on the number below
- Be vigilant in opening all emails which contain links or attachments, even from trusted sources
- Rabobank will never send you emails asking to verify your details, nor will we ask you to open any attachments. If you are unsure of anything you receive, please contact us on the number below
- Don’t share your Login ID, Password, Token Codes or PINs with anyone
- Make sure you are using the latest version of your browser. Information on updating browsers can be found in the Security FAQ section of the website under "How can I update my internet browser?"
- Don’t trust unusual phone calls or emails from people or companies that you were not expecting
- Be aware of identity fraud, only share your personal information with people & companies you trust
- If you receive invoices by email, independently confirm that the account details are correct prior to payment
- To help you better understand the types of scams out there and the risks facing bank customers, please visit the Consumer Protection area of New Zealand's Ministry of Business website
For further information regarding Security Awareness refer to our Frequently Asked Questions or contact us on the number below:
0800 500 933
Payment Errors
Please note, it is important to ensure that payment details (for example, bank branch and account number) are correct at the time of submission. It may be difficult to have funds returned if you make an error, as they will be considered to have been correctly debited from your account as cleared funds.
For the return of funds paid in error you will be required to get consent from the account owner who received them. This recovery process may be subject to fees and does not guarantee the recovery of funds.