Security
You must not share or disclose your username, PIN, mobile device, token or token code with a third party. Do not provide remote access to your computer while you are logged into Internet Banking. You may be held liable for any transactions that occur on your account as a result of sharing your login information.
It is strongly recommended your computer has anti-virus software and a firewall installed, as this provides a layered approach that offers the best online protection.
Each time you log into Internet Banking you will be presented with a welcome back message, which includes the last date and time you accessed the system. After logging into Internet Banking it is always a good idea to check your most recent transactions.
Always check for the padlock symbol in the address bar when you access Internet Banking, this confirms that you are using a secure site. Never follow links to reach Internet Banking. Type www.rabobank.co.nz into the address bar of your browser or save the URL into your browser favourites. This way you can be sure that you are accessing our secure site.
If you have forgotten your Username or PIN, or wish to change your PIN at any time, please contact our Call Centre on 0800 500 933 (between 8am and 5.30pm Monday to Friday) or +64 4 819 2783 if calling from outside NZ.
Make sure you turn on automatic updates for the operating system, software and apps on your computer. This will ensure that you are able to access the latest security features. Always make regular back-ups, so that you can recover your data if your files are damaged or deleted.
Always make sure that you securely logout of Internet Banking by pressing the logout button, never walk away from your computer while you are logged into Internet Banking.
If you have a security issue with Rabobank Internet Banking you can contact our Call Centre on 0800 500 933 (between 8am and 5.30pm Monday to Friday) or +64 4 819 2783 if calling from outside NZ.
Please contact our Call Centre on 0800 500 933 (between 8am and 5.30pm Monday to Friday) or +64 4 819 2783 if calling from outside NZ.