If the details you enter are incorrect and the funds are sent to the wrong account, the funds may not be recoverable.
At this stage, you can only save a payee's details without making a payment if you log into your internet banking through a web browser.
Go back and edit the payee’s details before proceeding with the payment.
If the payee’s name contains special characters, you can use the corresponding letter instead (e.g. e, c, i, n instead of É, ç, î, ñ etc.)
No, it is up to you to decide whether you want to proceed with the payment. Remember, you will still be liable for any losses you incur if you pay the money to the wrong person or business. Payments made to the wrong account may not be recoverable. Rabobank does not accept liability for any information provided by a payee’s bank to Rabobank or if you choose to proceed with a payment that is not a match.
Before deciding whether you wish to proceed with the payment, pause and consider:
Whether the name and account number have been entered correctly; and
Whether you know and trust the payee.
Remember:
- Money sent to the wrong account may not recoverable.
- Always be wary if you’re told to ignore a ‘not a match’ response by the payee.
- If you are checking the details with the payee, contact them using a phone number that you trust to confirm their details. Never use a phone number from an email or text message exchange as these can be manipulated by scammers.
- Always take the time to question the purpose of the transaction and the trustworthiness of the recipient before making a payment.
The Confirmation of Payee check result will be saved against the payee.
Please note: A ‘Not checked’ status will be displayed for all payees saved before 1 December 2024. To run a Confirmation of Payee check for these saved payees, click ‘Edit payee details’ and then select the ‘Check payee details’ button.